Cancellation Policy

At Santuario Grande, we understand that plans can change, and we aim to provide a hassle-free cancellation process for our guests. Our cancellation policy is designed to balance flexibility and fairness, ensuring a positive experience for all.

Guests can cancel their reservations up to 7 days prior to their scheduled arrival date without incurring any penalties. For cancellations made within 7 days of the arrival date, a 50% charge of the total booking cost will apply. In the event of a no-show, the full booking cost will be charged. We recommend reviewing our full cancellation policy for more details.

Refund and Rescheduling Options

In addition to our cancellation policy, we offer flexible refund and rescheduling options to accommodate our guests' needs. Guests who cancel their reservations within the specified timeframe can choose to receive a full or partial refund, depending on the circumstances. Alternatively, they may opt to reschedule their stay for a future date, subject to availability.

Our team is committed to providing exceptional customer service and will work closely with guests to ensure a smooth and hassle-free cancellation or rescheduling process. We encourage our guests to reach out to us directly if they have any questions or concerns regarding their booking.

Booking Modifications

We understand that plans may change, and our guests may need to modify their bookings. At Santuario Grande, we strive to accommodate booking changes whenever possible, subject to availability and our policies.

Guests can request modifications to their reservations, such as adjusting the dates, room type, or number of guests. Our team will review the request and provide guidance on any applicable fees or changes to the booking. We aim to work collaboratively with our guests to find the best solution that meets their needs.

Customer Support

At Santuario Grande, we pride ourselves on providing exceptional customer support to our guests. Our team is available to assist with any questions or concerns related to booking, cancellations, refunds, or rescheduling.

Guests can reach out to us via phone, email, or through our website's contact form. We strive to respond promptly and provide personalized support to ensure a positive experience for all our guests. Our goal is to make the booking and cancellation process as smooth and stress-free as possible.